Customer Service

Our service level is top notch.  If you have an issue arise or a question on our products or service, please call and let us know.

Customer Service Toll Free: 1-877-941-4433, Fax: 562-941-4430, Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

PHONE HOURS OF OPERATION: 7:00am - 5:00pm PST Monday - Friday

ORDERS: Order Toll Free: 1-877-941-4433, Fax: 562-941-4430, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

SHIPPING POLICIES: At Retail Merchandising Signs, 99.9 % of all orders are shipped within 24 hours. Most orders received before 3:30 PM (PST) ship the same day.  Transit times vary from 1-6 business days (Shipment to Delivery). Expedited Shipping is available, Call 1-877-941-4433 (click SHIPPING INFO. tab above, for more shipping details)

SALES TAX: At this time, Retail Merchandising Signs only has NEXUS in California.  As a result, a 9% sales tax rate will be charged on all orders shipped to California 

PAYMENT METHODS: Retail Merchandising Signs accepts all major credit cards (VISA, MasterCard, American Express, Discover), or you can pre-pay with a check. Your check with order can be mailed to Retail Merchandising Signs, PO Box 2586, Santa Fe Springs, CA 90670.  

RETURNS: If you are not 100% satisfied with your purchase, you can return it for any reason. Please return items in their original packaging and include a copy of your invoice or packing slip. We will reimburse you for all resalable items in the same way you paid for them. A 15% re-stocking fee may apply to larger items.   

DAMAGED CLAIMS: All damaged claims must be made within 7 days of receiving the order. Please call us for a Return Authorization Number. 1-877-941-4433 

CUSTOM MADE PRODUCTS: We will not start the manufacturing process until you are satisfied with the design, and have approved it (via email). Custom orders and personalized orders are non-returnable, non-refundable.

 

Tell us what you think, send comments and suggestions to: This email address is being protected from spambots. You need JavaScript enabled to view it.